At CMC-Mercy, we understand that when you walk through our door, you are more than a collection of symptoms.  That's why we dispense compassion and kindness in addition to medicine, and why we consider your emotional and spiritual well-being as we treat your physical ailments. 

CMC-Mercy is excited to join more than 140 healthcare facilities in the United States, Canada and the Netherlands who are affiliates of Planetree, a non-profit organization that helps facilities create patient-centered healing environments.  Our philosophy means every aspect of our treatment, every business decision - even our technology and architectural selections - is designed with the patient in mind.

We recognize that:

• A patient is an individual to be cared for, not a medical condition to be treated.
• Each patient is a unique person, with diverse needs.
• Patients are partners and have knowledge and expertise that is essential to their care.
• Patients' family and friends are also partners.
• Access to understandable health information is essential to empower patients to participate in their care.
• The opportunity to make decisions is essential to the well-being of patients.
• Every staff member is a caregiver, whose role is to meet the needs of each patient.

Patient-centered care components:

• Human interaction
• Family, friends and social support
• Information and education
• Nutritional and nurturing aspects of food
• Architectural and interior design
• Arts and entertainment
• Spirituality
• Human touch
• Complementary therapies
• Healthy communities

*Some of the above information was taken from www.planetree.org.